Responsible gaming

We want to ensure that our players always enjoy their experience at Poker Heaven. That's why we ask you to always to play responsibly.

Poker can be great entertainment, provided you stay in control. We will always endeavour to help you if you find yourself in difficulties.

In order to assist our players in gambling responsibly we have provided this page about keeping your gambling under control.

Go to GamCare for self help and awareness about gambling problems.

Keeping control
Whilst the majority of people do gamble within their means for some it can spiral out of control. In order to help you keep control we would like you to remember the following.

• Gambling should be entertaining and not seen as a genuine way of making money
• Avoid chasing losses
• Only gamble what you can afford to lose
• Keep track of the time and amount of money you spend gambling
• If you need to have a break from gambling then you can use our exclusion options by emailing support@pokerheaven.com
• If you need to talk to someone about problem gambling then contact GamCare

Questions

Do you have a gambling problem?

Ask yourself the following questions
1. Do you stay away from work, college or school to gamble?
2. Do you gamble to escape from a boring or unhappy life?
3. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
4. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
5. Have you ever lied to cover up the amount of money or time you have gambled?
6. Have others ever criticised your gambling?
7. Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
8. Are you reluctant to spend 'gambling money' on anything else?
9. Have you lost interest in your family, friends or interests?
10. After losing, do you feel you must try and win back your losses as soon as possible?
11. Do arguments, frustrations or disappointments make you want to gamble?
12. Do you feel depressed or even suicidal because of your gambling?

The more your answer 'yes' to the above questions, the more likely you are to have a serious gambling problem. Speak to someone about this, or visit the Gamcare web site.

Underage play

In order to prevent underage gambling on Poker Heaven we recommend that if young people have access to a computer with internet access, that you take care to keep your account numbers, usernames and PIN passwords confidential.

If you have any questions regarding responsible gaming please don’t hesitate to contact us at support@pokerheaven.com.