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Lost password
If you have forgotten your password we can send you a new one. Open the poker room and click on the ‘login button’. You will be presented with a login screen and all you need to do is click on the “Lost Password” icon and follow the instructions (see image below). You will then be sent a new password to your registered email address, which normally takes no longer then a few minutes. We would advise however to change your new password the very next time you log in, which you can do by clicking on the profile tab within the poker lobby.
Please note that you need to enter your username and NOT your nickname. If you are unsure of what this is then please click here in order to speak to a member of our customer support team using our online live chat service.
Poker Heaven Operations Ltd (hereinafter called the "Company") is a limited liability company with registration number C44236, registered in Malta (a member of the EU since May 2004). The Company’s registered address is at Vincenti Buildings, Suite 623, 14/19 Strait Street, Valletta VLT 1432, Malta.
The Company operates the Poker Heaven online poker room under a provisional license issued and regulated by the Lotteries and Gaming Authority ("LGA") of Malta (issued on 2 December 2008, number LGA/CL3/412/2007). The software used for operating the Poker Heaven online poker room is licensed from Boss Media Malta Poker Limited.
Our services are not available to residents of the United States, US Virgin Islands, US Minor Outlying Areas or Turkey or any other jurisdiction that legally prohibits its citizens from engaging in online gaming.