Security

PokerHeaven.com is committed to our users security at all times.

All communication between the Poker Heaven client software and servers is encrypted to ensure the maximum level of privacy.

For further details of our security measures please see our Fair Play Policy.

Software security

Our download client is guaranteed to be 100% free of malware and spyware, when downloaded from the PokerHeaven.com site.

Transaction security

Webdollar provide an e-wallet for the safe transmittal and storage of your money. They have processed millions of online transactions since they began in 1997 and are amongst the most secure, reliable payment solutions available.

For full details on webdollar please go to their site Webdollar

Fraud Prevention and Detection

Webdollar use highly sophisticated verification procedures to prevent and detect fraudulent transactions.
Using a combination of automatic and manual checks they offer an unmatched ability to detect irregular activities.
This coupled with Boss Media's own fraud detection team we work hard to stop and eliminate all fraudulent activity on the site. For further information on fraud detection please see our Fair Play Policy.

I have received an email asking for my password, is it real?

We will never ask you for your password.

If you have received an email asking you to confirm your password please contact us immediately.

How can I report suspicious behaviour?

Please contact Onlinesupport@pokerheaven.com with any activity you believe to be suspicious.