Meet the CS team

Hello. My name is Mark and I’m the Head of Customer Services. I would like to introduce you to the Poker Heaven customer service team!

Having worked over ten years in the gaming industry, mostly within a customer service environment, one of the main lessons I’ve learnt is to ensure customers are treated as individuals. Every time you contact us we will ensure that your query will be dealt with in a professional, timely, and friendly manner. It is our objective to make your gaming experience run as smoothly as possible. Nickname cs-mark.

Hi - I’m Clare and it feels great to be part of Poker Heaven CS. Although fairly new to Poker, I recently took part in a live game which involved a plethora of so called experts and ended up coming 2nd, although I would never suggest Poker is easy. Outside of work I love reading and my fav book of all time is ‘The Russian Concubine’ by Kate Furnivall (don’t get too excited boys cause it’s not what you think.) Nickname cs-clare.

Hi, I’m Danny and like everyone else, it’s an honour and a pleasure to be working at PH. Like Teshurn I also started off working within a CS team for a betting company and what I like about this type of environment is talking to people and knowing that I can make their gaming experience a bit easier. I am also a trained osteopath so if you need any tips on how to sooth those aching backs after playing online, you can speak to me using our live chat service. Nickname cs-daniel.

Hi everyone – I’m Stephanie and I’m delighted to be part of Poker Heaven CS. I’ve been involved in this industry for the last two years providing a high level of customer service to players and my intentions will be to continue this trend at PH. I started playing Poker 4 years ago and have continued to play online ever since. In my spare time I’m a huge sports fan with my sporting hero being the one and only Phil ‘The Power’ Taylor. Nickname cs-stephanie.

Hello everyone – I’m Stephen and I’ve recently joined the Poker Heaven CS team. It’s a really exciting opportunity for me to be here at PH, as I love playing Poker both online and at Live Events (including visiting the Borgata last January) and I’ve always enjoyed talking to other players. My other interests are watching Aston Villa lose at Villa Park. Nickname – cs-stephen.

I’m Teshurn – Nice to meet you all. I actually started off working in CS for a betting company about 3 years ago and have continued working within a CS environment ever since. I was over the moon when told I would be joining Poker Heaven because of my deep rooted love for the game. I’ve been an active online player for over a year now although my bank roll is pretty much like my previous girlfriends - Difficult to keep - When I’m not working my other passion is Rugby and have played international Rugby 7’s for St Vincent. Nickname cs-teshurn.

Hi, I’m Toby. I have been working in the gaming industry for over a year now, and in that time I’ve learnt vast amounts about both the industry and myself. I play Poker when I can, albeit more to do with luck as opposed to skill, and also enjoy spending a few Euros on the Blackjack tables. Away from online gaming, I’m a passionate Harlequins Rugby Union fan as well as having interest in pool and darts. I also have a vast knowledge of films, especially Woody Allen and Quentin Tarantino. Nickname cs-toby.